Shipping policy
Shipping Policy
Last updated: August 1, 2026
This Shipping Policy explains how Smoovvi orders are prepared, shipped, and delivered. Smoovvi is operated by YUYIHANGQD INC.
Order Processing
Our products are prepared and dispatched from China. Please allow up to 10 business days for order processing before shipment. Business days exclude weekends and public holidays. Handmade products may require this preparation period before they are ready to ship.
During high-volume periods, holidays, or special product launches, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Rates
- Orders below US$79: US$20 standard shipping.
- Orders of US$79 or more: free standard shipping where available at checkout.
The applicable shipping charge is shown at checkout before payment. Promotional shipping offers, if any, may have separate terms.
Estimated Delivery to the United States
After dispatch, standard delivery to the United States usually takes approximately 5–7 business days. The total estimated time from order placement to delivery is therefore up to approximately 15–17 business days, combining processing and transit time.
Delivery dates are estimates and are not guaranteed. Carrier delays, customs inspections, weather, holidays, remote destinations, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.
International Orders
Available countries and shipping charges are shown at checkout. International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. Unless expressly shown as included at checkout, these charges are the customer’s responsibility.
Tracking
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided at checkout. Tracking may take several business days to update after dispatch.
Address Accuracy
Please provide a complete and accurate delivery address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed once processing has begun. Additional shipping charges may apply when a parcel is returned or redirected because of an incorrect or incomplete address.
Lost, Damaged, or Delayed Packages
If tracking has not updated for an extended period, or your order arrives damaged, contact us at smoovvi@outlook.com with your order number and any relevant photographs or video. We will review the situation and work with the carrier where appropriate. Please keep the item and all packaging until the claim is resolved.
Contact
YUYIHANGQD INC (Smoovvi)
312 S 4TH ST, DOUGLAS, WY 82633, United States
Email: smoovvi@outlook.com
Phone: +86 17779073868