Refund policy

Return, Refund & Cancellation Policy

Last updated: August 1, 2026

This policy applies to purchases made from Smoovvi, operated by YUYIHANGQD INC.

Order Cancellations

You may request cancellation within 24 hours after placing your order, provided production, processing, or shipment has not begun. Contact us as soon as possible at smoovvi@outlook.com and include your order number.

A cancellation request is not guaranteed once fulfillment has started. If cancellation is approved, the refund will be issued to the original payment method.

Returns and Exchanges

Because our squishy toys are handmade and intended for personal sensory use, we generally do not accept returns or exchanges after an order has shipped for reasons such as change of mind, personal preference, accidental ordering, or normal handmade variations.

This restriction does not apply where a return, refund, repair, replacement, cancellation, or other remedy is required by applicable consumer law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at smoovvi@outlook.com.

Please provide:

  • Your order number;
  • A clear description of the issue;
  • Clear photographs or video of the product; and
  • Photographs of the shipping packaging and label where relevant.

Please keep the product and packaging until we complete our review. After reviewing the claim, we may offer a replacement, refund, or another appropriate remedy. Approved refunds are sent to the original payment method. Processing times imposed by banks or payment providers may vary.

Missing or Delayed Orders

Delivery estimates are not guarantees. If tracking indicates delivery but you cannot locate the parcel, first check the delivery location, household members, neighbors, and the carrier. Then contact us so we can review the available tracking information and assist where appropriate.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information. Contact us promptly if an address needs correction. We cannot guarantee changes after fulfillment begins. Additional shipping charges may apply if an order is returned or must be resent because the address supplied at checkout was incorrect or incomplete.

Refund Timing

When a refund is approved, we will submit it to the original payment method. Your bank or card provider may require additional business days to post the refund. Original shipping charges are not refunded unless required by law or the refund results from our error.

Contact

YUYIHANGQD INC (Smoovvi)
312 S 4TH ST, DOUGLAS, WY 82633, United States
Email: smoovvi@outlook.com
Phone: +86 17779073868